What happens if we miss our enroute flight connection due to weather or unforeseen
As long as you contact us immediately from your airport, and prior to your scheduled
arrival time at YVR we will endeavor to accommodate you on another bus departure
without penalty. However, if you fail to contact us we will consider you a no-show
and your reservation will be non refundable.
- Contact us Toll Free in North America: 1 877 317 7788
- or local Vancouver 604 266-5386 (or from Off Shore locations)
Where do we board Squamish / YVR Airport Shuttle at YVR?
Our transportation partner's Vancouver airport pickup location varies depending
on the form of transportation you are booking (either private transportation, or
our passenger bus service. Exact details of your Vancouver Airport pickup location
will be provided with your reservation confirmation..
Can we get picked up or dropped off in Downtown Vancouver?
Yes, guests can be picked up and dropped off in Downtown Vancouver when traveling between Squamish and Vancouver. Transportation is currently not offered between Downtown Vancouver and the Vancouver Airport.
Can we travel between Whistler and Squamish?
The Squamish/YVR Airport Shuttle is not permitted to pick up in Squamish en route
to Whistler nor is it permitted to drop off in Squamish en route to the Vancouver
What is your luggage policy?
Our transportation partners generally follow the industry guidelines for luggage,
similar to most international airlines
- Each passenger is allowed 2 checked bags and 1 carry-on bag (plus women's handbags)
- Skis and snowboards must be in bags and are considered one of your checked bags
- Bikes will only be accepted if in a box or bag. YOU MUST ADVISE PERIMETER AT THE
TIME OF BOOKING IF YOU ARE BRINGING A BIKE, otherwise your bike will be carried
on a space availability basis. One bike per passenger. Please see our Rates page
for current handling charges.
- Our agents reserve the right to charge for excess or overweight luggage
- Lost Luggage Policy: our lost luggage policy will cover up to $50.00 per bag if
we are found responsible for the loss or damage of your baggage. We strongly recommend
you obtain travel insurance to cover such losses, as we cannot be responsible for
theft or damage to your belongings while enroute.
Can I bring my pet with me on the bus?
Unfortunately the Squamish bus cannot accommodate pets, whether in cages or
not. We have found that other passengers suffering from allergies cannot tolerate
being in the same area as pets, and the bus luggage bays are not equipped nor heated
to handle pet crates.
What is your smoking / alcohol policy?
Smoking and the consumption of alcohol are strictly prohibited by law in any
of our partners vehicles. Intoxicated passengers will not be permitted to board
and fares will be non-refundable within our cancellation policy.
Do we have Child Safety seats?
In some instances, British Columbia requires Child safety seats. Guests are
welcome to use their own Child Restraint Seats. They should ensure that their child
seat has been approved for use in a motor vehicle and is used in accordance with
the manufacturer's instructions. It is the guest's responsibility to secure the
Child Restraint Seat to the vehicle seat with strapping or webbing that is approved
by the child seat manufacturer. The guest is responsible for providing the strapping
or the webbing. The guest must also secure their child in the Child Restraint Seat
with a manufacturer-approved lap and/or shoulder belt/harness. We do not provide
lap and/or shoulder belts/harnesses.