What happens if we miss our enroute flight connection
due to weather or unforeseen circumstances?
As long as you contact us immediately from your airport,
and prior to your arrival time at YVR we will endeavor
to accommodate you on another bus departure without
penalty. However, if you fail to contact us we will
consider you a no-show and your reservation will be non
Contact us Toll Free in North America: 1 877 317
- or local Vancouver 604 266-5386 (or from Off Shore
Where do we board the bus to Whistler at YVR?
Our transportation partner's Vancouver airport pickup
location varies depending on the form of transportation
you are booking (either private transportation, or our
passenger bus service). Exact details of your Vancouver
Airport pickup location will be provided with your
Where do we board the Whistler Express if being picked up in downtown Vancouver?
First be reminded that your departures from downtown
hotels will be 30 minutes after the departure from YVR,
so you must be ready curbside at your confirmed hotel 15
minutes prior to your departure. Your hotel concierge
will instruct you where to meet the Whistler bus for
your particular hotel, or look on our
Vancouver Hotel Departures
page for the pick-up location. Please be sure
you are on time or the driver will have to leave so as
not to inconvenience the rest of the passengers.
What is your luggage policy?
Our carriers generally follow the industry guidelines
for luggage, similar to most international airlines.
- Each passenger is allowed 2 checked bags and 1 carry-on
bag (plus women's handbags)
- Skis and snowboards must be in bags and are
considered one of your checked bags
- Bikes will only be accepted if in a box or bag. YOU
MUST ADVISE PERIMETER AT THE TIME OF BOOKING IF YOU ARE
BRINGING A BIKE, otherwise your bike will be carried on
a space availability basis. One bike per passenger.
Please see our Rates page for current handling charges.
- Our agents reserve the right to charge for excess or
Can I bring my pet with me on the bus?
Unfortunately the bus cannot accommodate pets, whether
in cages or not. We have found that other passengers
suffering from allergies cannot tolerate being in the
same area as pets, and the coach luggage bays are not
equipped nor heated to handle pet crates.
What is your smoking / alcohol policy?
Smoking and the consumption of alcohol are strictly
prohibited by law in any vehicle. Intoxicated passengers
will not be permitted to board and fares will be
non-refundable within our cancellation policy.
Do we have Child Safety seats?
In some instances, British Columbia requires Child
safety seats. Guests are welcome to use their own Child
Restraint Seats. They should ensure that their child
seat has been approved for use in a motor vehicle and is
used in accordance with the manufacturer's instructions.
It is the guest's responsibility to secure the Child
Restraint Seat to the vehicle seat with strapping or
webbing that is approved by the child seat manufacturer.
The guest is responsible for providing the strapping or
the webbing. The guest must also secure their child in
the Child Restraint Seat with a manufacturer-approved
lap and / or shoulder belt / harness. We do not provide
lap and / or shoulder belts / harnesses.