|
When
booking our bus departure, is flight information necessary?
This is most important to ensure your booking is made
correctly and you aren't inconvenienced by missing your
bus departure or your outgoing flight from YVR. Please
be sure to provide flight details in both directions
including your carrier, flight #, and arrival or departures
times at YVR. For incoming flights we monitor the status
of your flight, and if it is scheduled for a late arrival
our agents will bump you to the next bus departure.
Your outgoing flight info is even more important to
ensure we have allowed enough time for travel between
Whistler and YVR, and it greatly assists our drivers
to know how tight your connections are before you board
the bus in Whistler.
What happens if we miss our enroute
flight connection due to weather or unforeseen circumstances?
As long as you contact us immediately from your airport,
and prior to your scheduled arrival time at YVR we will
endeavor to accommodate you on another bus departure
without penalty. However, if you fail to contact us
we will consider you a no-show and your reservation
will be non refundable.
- Contact us Toll Free in North
America: 1 877 317 7788
- or local Vancouver 604 266-5386
(or from Off Shore locations)
Where do we board Perimeter's Whistler
Express at YVR?
Click here
to find us.
Where do we
board Perimeter's Whistler Express if being picked up
enroute in downtown Vancouver?
First be reminded that your departures from downtown hotels
will be 45 minutes after the scheduled departure from
YVR, so you must be ready curbside at your confirmed hotel
15 minutes prior to your scheduled departure. Your hotel
concierge will instruct you where our exact pick up location
is for your particular hotel, or look on our Whistler
Hotel Departures page for the street description. Your
bus driver will have your boarding passes for you, and
again please be sure you are on time or our driver will
have to leave so as not to inconvenience the rest of the
passengers.
What is your luggage policy?
We generally follow the industry guidelines
for luggage, similar to most international airlines.
- Each passenger is allowed 2 checked
bags and 1 carry-on bag (plus women’s handbags)
- Skis and snowboards must be in bags
and are considered one of your checked bags
- Bikes will only be accepted if in a
box or bag. YOU MUST ADVISE PERIMETER AT THE
TIME OF BOOKING IF YOU ARE BRINGING A BIKE, otherwise
your bike will be carried on a space availability
basis. One bike per passenger. Please
see our Rates page for current handling charges.
- Our agents reserve the right to charge
for excess or overweight luggage
- Lost Luggage Policy: our lost luggage
policy will cover up to $50.00 per bag if we are found
responsible for the loss or damage of your baggage.
We strongly recommend you obtain travel insurance
to cover such losses, as we cannot be responsible
for theft or damage to your belongings while enroute.
Can I bring my pet with me on the
bus?
Unfortunately we cannot accommodate pets, whether in cages
or not. We have found that other passengers suffering
from allergies cannot tolerate being in the same area
as pets, and our luggage bays are not equipped nor heated
to handle pet crates.
What is your smoking / alcohol policy?
Smoking and the consumption
of alcohol are strictly prohibited by law on any of our
vehicles. Intoxicated passengers will not be permitted
to board and fares will be non-refundable within our cancellation
policy.
Do we have Child Safety seats?
In some instances, British Columbia requires Child safety
seats. Guests are welcome to use their own Child Restraint
Seats. They should ensure that their child seat has been
approved for use in a motor vehicle and is used in accordance
with the manufacturer's instructions. It is the guest’s
responsibility to secure the Child Restraint Seat to the
vehicle seat with strapping or webbing that is approved
by the child seat manufacturer. The guest is responsible
for providing the strapping or the webbing. The guest
must also secure their child in the Child Restraint Seat
with a manufacturer-approved lap and/or shoulder belt/harness.
We do not provide lap and/or shoulder belts/harnesses. |
