Vancouver Charter Bus Service Information

YOUR PRIVATE VEHICLE IS WAITING 5 MINUTES AWAY IN A HOLDING LOT. UPON ARRIVAL, HERE IS HOW TO CALL UP YOUR VEHICLE TO A BUS BAY FOR LOADING.

Once your entire group has assembled (complete with all luggage), one designated person needs to advise YVR Ground Transportation that you are ready for your bus.

DOMESTIC ARRIVALS: Go down to Level 1 using the inside ramp or elevator (you are currently at Level 2 if you are looking at the luggage carrousels). Proceed to the doors leading outside (but do not go outside!),

Please note that for all Domestic Arrivals, the entire group will have to move down to Level 1 after having the coach called up.

INTERNATIONAL ARRIVALS: Immediately after clearing Customs, and Baggage Claim, proceed straight ahead to the black Ground Transportation phone, located outside the grey doors to the left of the Currency Exchange. Pick up the phone and wait for it to ring, it will be answered by the bus dispatcher in the holding lot.

GROUP INFORMATION: Whether you are arriving on a domestic flight or international flight you will need to give YVR Ground Transportation your flight number, tour name, (the name of the tour company which made the bookings is preferred), the Perimeter booking or charter number, and the coach number (if known). As soon as space permits, your bus will be sent to the appropriate location, and YVR Ground Transportation will advise you of the bay number and location of your motorcoach. Allow approximately two to five minutes for the coach to reach your Bay.

MAKING CONTACT: If you wish to speak to someone at Perimeter, please feel free to call our Operations staff at (604) 717-6600.
Please note that our staff will not able to have your coach called up for you, but would be more than happy to assist you with any further questions that you may have.

Cancellations, itinerary changes or flight delays:

• You may cancel your charter anytime up to noon, two days prior to departure. Your credit card will be reimbursed the full amount paid less a 10% processing fee
• Should you cancel after noon, two days prior, your charter will be non-refundable.
• You may revise your itinerary, departure times up until noon, two days prior to departure with out penalty
• In the event of a flight delay or re-routing, contact Perimeter immediately. Perimeter will make every effort to accommodate you with a revised spot time and in most cases extra charges will not apply. However, if Perimeter has not been advised of your flight changes, they may at their discretion, levy rebooking charges appropriate to costs incurred to accommodate lack of notice.